PSC grants temporary waiver to Xcel on meter‑reading display, requires reporting and customer communications
The commission granted Northern States Power Company (Xcel) a temporary waiver of PSC billing‑display rules tied to its customer information system transition, imposing reporting, corrective steps and customer‑communication requirements through the waiver period.
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Commissioner Nieto summarized staff findings that Xcel Energy's new AMI interval meters, coupled with its legacy customer information system, had produced bills that did not display "previous" and "current" meter readings as required by Wisconsin admin. code PSC 113.0406, instead showing a zero for previous readings and cumulative usage for current readings.
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