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Advisory boards press town for better communication, accountability and a digital repository

December 11, 2025 | Grand Island, Erie County, New York


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Advisory boards press town for better communication, accountability and a digital repository
Advisory‑board members used the meeting to air frustration about weak follow‑through and inconsistent processes across Grand Island's boards, proposing concrete fixes including a centralized digital repository, dedicated advisory‑board email accounts and scheduled liaison reports to the town board.

Speakers said motions, letters and requests often do not get recorded, tracked or replied to. "We've spent 10 months waiting for a letter that was never written," one member said, describing a case in which a requested county collaboration had been delayed. Members recommended that motions be carried to the town board agenda, that after‑action copies be archived, and that liaisons have clear job descriptions and responsibilities for follow‑up.

Board members debated whether software alone will solve the problem. One participant with private‑sector process experience urged top‑down adoption of workflow automation and triggers so actions do not rely solely on individual memory. Others proposed smaller, immediate steps — a shared Teams channel, an advisory‑board email address, and regular liaison slots on the town‑board workshop agenda — as practical first steps.

The board also discussed training and the recently completed Natural Resources Inventory (NRI), proposing that departments receive training on how to use map overlays and that advisory boards be invited to view a mid‑December NRI presentation.

Next steps: The board asked staff to investigate a central repository and a simple advisory‑board email process, and to schedule an NRI presentation; members emphasized incremental actions and requested that the town provide copies of outgoing letters and show evidence of receipt when actions are forwarded upstream.

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