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Finance director reports Kronos/Telestaff issues slowed consultant work and EMS scheduling upgrades

Sumner County Financial Management Committee · November 13, 2025

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Summary

Finance staff told Sumner County's Financial Management Committee that authentication and update problems with Telestaff/Kronos delayed consultant progress, affected EMS scheduling modules, and highlighted the lack of a dedicated administrator for the payroll system.

The county's finance director told the Financial Management Committee that technical problems with Telestaff/Kronos authentication and updates delayed consultant work and complicated rollout for several departments.

"It took them forever to figure out" the authentication problem, Finance Director (Speaker 3) said, describing months of work to identify issues that prevented consultants from accessing a UAT environment. Staff escalated the problem to the vendor's engineers and only recently received resolution to allow consultant access.

The director said the EMS scheduling module and overtime rules required special treatment and that some departments still use spreadsheets for payroll because of unique overtime and FLSA-related configurations. "When it's all set up correctly, it's beautiful," Chair (Speaker 1) said of the Kronos deployment, but attendees acknowledged a lack of a single dedicated Kronos/Telestaff administrator at the county.

Members discussed framing a deployment and remediation list so the incoming finance director can prioritize fixes during their first 90 days, and asked finance staff to document outstanding system tasks and department-specific issues.

The committee noted the operational impact on schedule-sensitive services (EMS and sheriff's office) and asked for a prioritized deployment and task list to support the new finance director and consultant work.