BSRB reports modest CE Broker uptake, adds website links and plans licensing integration

The Kansas Behavioral Sciences Regulatory Board has added CE Broker links to profession renewal webpages and is working toward a future integration between its licensing system and the CE Broker portal, Executive Director David Fye told the advisory committee on Aug. 15.

Fye said CE Brokers service remains optional and that about 1,757 individuals across the seven licensed professions had created free or paid accounts, which represents roughly an 11% uptake. He said CE Broker received 26 support tickets since January: 19 from licensees uploading CE documentation and seven from non-licensee/CE-provider users. "For about 1,800 people that signed up for it, I feel like that's a pretty good ratio," Fye said.

To improve awareness, the BSRB placed links to CE Broker on each professions renewal-information page and will include language about the portal in the 90/60/30-day expiration notices sent to licensees. Fye said the long-term goal is a live check in the enterprise licensing system so that licensees who use CE Broker can confirm whether their uploaded documentation appears to meet renewal requirements at the point of electronic renewal. That integration likely will wait until the state's new Acela enterprise licensing vendor is fully deployed, which Fye estimated would take roughly a year.

Committee members praised the portal for simplifying audits for those who use it, although several members noted that uptake so far is concentrated near renewal deadlines and that some provider-side issues remain for certain CE-provider uploads. Fye said staff will continue to collect feedback and work with CE Broker to improve adoption and user experience.