Orland Park awards organizational review, compensation and user-fee studies to Raftellus and Baker Tilly

Orland Park Committee of the Whole ยท November 4, 2025

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Summary

The Committee of the Whole recommended contracting with Raftellus for a service delivery and organizational review ($418,175) and Baker Tilly for a compensation and user-fee study ($216,700). Trustees discussed scope, union-covered employees and the need for implementation planning; the motion passed by roll call.

The Orland Park Committee of the Whole voted to recommend selection of Raftellus to perform a service delivery and organizational review and Baker Tilly to conduct a compensation assessment and user-fee study. The combined award totals $634,875.

George (village manager) told trustees the effort responds to a 2023 Gallup employee engagement survey and recent turnover; the proposed work includes a police organizational review (separate project stream), village-wide service-delivery analysis, a comprehensive compensation assessment (including benefits), an overtime review and a user-fee study. The firms will also assist with change management and implementation planning.

Trustees asked several procedural and scope questions. Trustee Healy, Trustee Katsenas and others sought clarity on whether union-covered positions are included (staff said about 60% of full-time employees are covered by collective bargaining agreements and that the study will benchmark all positions to comparable communities). Trustee Malani said the village must have a clear path to implement the study's recommendations or the work could produce little operational benefit.

The Committee recommended the selections and authorized the village manager to sign agreements subject to attorney review. Implementation is expected to take approximately eight months, with follow-up change management support included in the contracts.