Board welcomes Brentwood Services as new IOD administrator; HR highlights software access improvements
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Summary
Brentwood Services formally introduced its team as the new IOD administrator; Metro HR said the vendor's software should improve departmental access to claims workflows.
Brentwood Services introduced staff who will administer the board's in-line-of-duty (IOD) program, and Human Resources officials said the new vendor's software will give departments improved access to claims information and workflows.
Courtney Hughes, Brentwood's claims supervisor, said she looks forward to working with Metro and described Brentwood's claims approach. Steven Cain of Human Resources told the board the team was impressed with Brentwood's user interface and that it should reduce administrative friction by allowing HR and safety administrators to access claim information directly rather than routing through adjusters.
Board members also raised a separate operational issue about retiree IOD cards and mistaken Humana claim filings; staff said they would follow up with the account manager and provide updates. The benefits office reported 266 annual disability questionnaires were sent and that staff achieved a ninth consecutive year with zero noncompliant disability pensioners returned as a point of administrative performance.
The board welcomed Brentwood and asked staff to follow up on outstanding retiree-card issues.