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Speakers urge people-centered approach to smart-city technology

October 31, 2025 | United Nations, Federal


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Speakers urge people-centered approach to smart-city technology
Commenter 1 (Commenter) said, "For me, a people centered smart city is a city that is not defining its smart city approaches based on the proposals by vendors, but based on the needs of the people of the city."

Several meeting participants described a "people-centered" smart city as one that prioritizes residents' needs over vendor-driven proposals, uses data to benefit everyone, and builds accessibility and accountability into city services. Commenter 2 (Commenter) said a people-centered approach "uses or leverages data and technology for the benefit of its people" and emphasized that a city should "leave no one behind" in access to services and opportunities.

Commenter 3 (Commenter) said people-centered technology should make city facilities and services more accessible and make governance "more transparent and accountable." Commenter 4 (Commenter) raised concern that advancing technology can widen the digital divide between those with access and those without, and said it is important to ensure all residents benefit from technological advances.

Commenter 5 (Commenter) warned that "the risks of digital technology are also quite substantial" and called for dialogue on priorities and actions to minimize and manage those risks. In closing remarks, Commenter 2 returned to connect digital innovation explicitly to basic services, saying the task is to "connect digital innovation to housing, land, and basic services so that the future of cities is not only smarter, but also fairer, safer, and more resilient."

Speakers focused on principles rather than specific policy prescriptions; no formal actions, votes or ordinance texts were discussed in the transcript.

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