The City of Dallas planning and development department told the Board of Adjustment Panel B on April 16 that it will launch a new cloud-based land management platform called Dallas Now on May 5, 2025.

Jason Poole, assistant director for planning and development, told the board the system will replace the city’s legacy Posse software and integrate about 15 different systems — including project documents and GIS — into a single online portal for permitting, planning, zoning and inspections.

Dallas Now, Poole said, is intended to reduce reliance on paper, provide a citizen access portal searchable by address or parcel ID, send applicants real-time email notifications for key case steps, and allow staff and the public to access records and review status from a web browser. “This new platform will revolutionize how we handle permitting,” Poole said during his presentation.

City staff said an integration and downtime window will begin April 25 and continue through May 4 to transfer data and systems. During that period staff expect limited online services, with inspections, emergency releases and consultations to continue. To ease customer impacts, the department launched a two-phase customer service plan: an enhanced in-person support period through April 24 with extended hours at Oak Cliff Municipal Center, and an on-site assistance period after go‑live.

Poole described other features intended to help boards and commissions: improved case tracking, automated letters and reports, expanded self-service for applications and records, and a paperless workflow for staff. He said staff have been training in a practice environment for about two months and will run demos and engagement sessions with the development community before and after launch.

A brief comment from a board member praised the modernization and said the rollout was welcome after roughly 20 years on the older platform.

Poole directed residents and applicants to the project website, dallas.gov/dallasnow, for announcements and said department staff would continue to provide support and enhancements after the system goes live.

Details of the planned schedule, training and the public website were provided during the April 16 hearing; staff asked users to expect email notifications for each step of an application once Dallas Now is active.