Town utilities staff told the council that the water system experienced a drawdown at Well 4 in September that required operational adjustments, and they described measures taken to stabilize supply and maintain water service.

A utilities presenter said Smithtown’s average daily finished water production in the reported period was about 123,000 gallons and the monthly finished volume was just under 3.7 million gallons. Early September, staff recorded episodes when Well 4’s measured level fell below the transducer, making continuous recording impossible until manual entries were added. “Early in September, we had some well 4 issues kind of arise again,” the presenter said.

Staff said they reduced draw from Well 4 and shifted load to other sources, including increased utilization of Well 3 and occasional flow from the Stonewall treatment plant, to avoid overdrawing a single well. Council members expressed concern that the need to curb Well 4 draw, even while total demand remained steady, could indicate longer‑term stress on production capacity.

Well 3 received a variable frequency drive (VFD) in October, which staff said allows them to vary pump speed and significantly reduces turbidity and drawdown during operation. “With this, we can run it about, I mean, pretty much anything we want, half speed, a third of the speed,” a utilities speaker said, and described improved stability and rapid recovery once the pump is turned off.

Staff also reported several operational updates: SCADA component upgrades that caused transient issues but were fixed; meter replacements and customer assistance where higher than expected bills prompted meter replacement and follow‑up; wastewater plant average daily discharge around 76,000 gallons and monthly discharge just under 2.3 million gallons; repaired blowers, a replaced grit separator and ongoing site maintenance. The utilities presenter and council staff noted that some work remains to be done to complete video inspections of the sewer line and to scope a potential maintenance/storage building.

Council members thanked utilities staff for helping a resident who faced a sudden billing increase after staff investigated and replaced a meter. The council directed staff to continue monitoring well trends and to return with further data and analysis as long‑term baselines are built.