Lisa Green, a Deltona resident and disabled veteran, told the mayor at a city town-hall meeting that a tree fell into her yard during last year’s storms and landed on a power line, and that she spent weeks being transferred among Florida Power & Light, Duke Energy and local governments before crews cleared the site.

"I finally call FPL, they give you a ticket, we'll get somebody out there…Within a week, nothing happens," Green said. She said the work that was done later damaged her fence and septic system and that large limbs remain in her backyard. "I physically can't" remove the debris, she told the mayor.

The mayor said staff have a system for identifying the right utility provider by address and that he would connect Green with deputy public-works staff and the city manager to try to simplify future cases. "If you don't mind, and I'll give you the card…send me that information and…I'll see what I can do to help you take care of that," he told Green.

Several speakers at the meeting described similar service coordination problems between residents, investor-owned utilities and city or county departments. The mayor said he forwards resident emails to the city manager and to the deputy public-works director when he receives them, and offered to do the same for Green.

The mayor and other speakers named the two utilities involved during the meeting—Florida Power & Light (FPL) and Duke Energy—and described confusion over which entity is responsible for vegetation trimming or work around electrical boxes. The mayor said some utility work focuses on equipment boxes and that other vegetation work is handled by vegetation or right-of-way crews. He urged residents to provide contact details so staff can route requests and promised to follow up on Green’s case.

No formal action or vote on utilities coordination was recorded at the meeting. The mayor encouraged residents to email details and said city staff would attempt to consolidate reporting routes for residents who are uncertain which provider serves their address.

Residents seeking similar assistance should document provider names and ticket numbers and supply addresses when contacting the city so staff can trace responsibilities and escalate to the correct utility or department.