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PCG review finds gaps in multilingual access, communication consistency and family trust

February 15, 2025 | North Wasco County SD 21, School Districts, Oregon


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PCG review finds gaps in multilingual access, communication consistency and family trust
Director Bowen told the board the district contracted PCG to perform a community engagement assessment that included surveys, site visits, focus groups and an analysis of communication tools. The assessment aimed to identify strengths, gaps and prioritized actions to strengthen family and community partnerships.

The assessment found strengths — staff presence at drop‑off/pick‑up, strong teacher‑student relationships and wide use of ParentSquare — and gaps including inconsistent multilingual signage, perceived accessibility issues, and a mismatch between staff and community perceptions of welcome. Bowen highlighted that 90 percent of staff said families are welcome while 46 percent of community members reported feeling welcome.

Nut graf: the audit recommends more consistent multilingual communications, proactive outreach, community‑based events, and activities to increase cultural representation in curriculum and school events.

Bowen described four assessment buckets: welcoming practices, communications, information systems and parent empowerment. Methods included 15 focus groups, one‑on‑one stakeholder conversations and site visits. Findings flagged inconsistent entry and safety procedures across campuses, facility concerns at the high school and survey evidence that families of color feel underrepresented in curriculum.

Next steps include a project tracker, prioritizing one or two initiatives in each area, increased multilingual signage and improving outreach to underrepresented families. Bowen said the full report is available by QR code and staff will provide a link to the board.

Ending: Bowen said the district has begun initial steps and will coordinate implementation across principals and relevant staff; the board did not take formal action on the report at the meeting.

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