Fire department reports Tyler EnerGov outage disrupted permit and inspection reporting

Fort Myers' fire prevention division reported continued problems with its third-party permitting and inspection software after a vendor server replacement, impairing the department's ability to commit inspection reports and complete plan reviews.

Christopher Maldives, the fire marshal, told the board that the department uses a Tyler product for permitting and inspections and that a server replacement about four weeks earlier intended to improve performance had introduced a "major time out issue" that prevents staff from committing inspection reports and processing final approvals. Maldives said the vendor has acknowledged the problem and is working on fixes; he reported some improvement but said the committing issue persists.

Why it matters: The outage affects plan reviews and the ability to issue or finalize fire-permit related inspections and approvals, which can delay construction closeouts and code compliance. Maldives said other municipalities using the same Tyler (EnerGov/Mobilize) product have reported similar problems.

Board members asked whether the system is standalone or tied to the city's IT network. Maldives said it is a third-party product paid for through the city and managed in coordination with IT, and that other local jurisdictions experienced the same issues.

Ending: Maldives said the vendor is working to correct the issue and staff will update the board when operations return to normal.