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District technology director outlines device refresh, warranty plan, wireless and phone overhauls

March 09, 2025 | Greece Central School District, School Districts, New York


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District technology director outlines device refresh, warranty plan, wireless and phone overhauls
Brad Malone, the district’s executive director of information and instructional technology, presented a multi-year technology plan to the board on March 4 that calls for a staff and student device refresh schedule, a warranty‑based repair model, a complete wireless infrastructure replacement and a telephony system overhaul.

Malone said the district currently has about 3,400 devices assigned to staff, though roughly 1,700 employees require a daily device; he recommended streamlining assignments so positions receive the device best suited to their work and instituting a documented equipment life cycle with a four‑year refresh for staff devices. He told the board the district will move to student device assignments at grades K, 3, 6 and 9 so student devices are individually issued rather than relying solely on classroom carts.

To speed repairs and stabilize costs Malone recommended shifting from repairs handled by BOCES to manufacturer warranties that replace or fix units in days or weeks rather than months. He said that practice will improve turnaround time for damaged Chromebooks and reduce unpredictable repair bills.

Network infrastructure concerns: Malone said roughly 42% of the district’s wireless access points are already at end‑of‑support and that about 237 network switches will reach end‑of‑support in October 2025. He recommended replacing the wireless network over the next two years to restore vendor support, reduce security vulnerabilities and enable new features.

Telephony: Malone said the district phone servers and many phones are past vendor support and that outages already occur. He proposed a full telephone system replacement this summer, moving to a cloud‑based telephony system and replacing all handsets.

Security and support practices: Malone said the district uses monthly patching for Windows machines, enforces multi‑factor authentication and consults with an external cybersecurity firm. He declined to discuss firewall specifics in public but said the board would receive a security memo in the superintendent’s report.

Board questions touched on device damage rates, timeline for replacements, consistency across buildings, printing infrastructure (roughly 800 printers, average age 10 years) and how staff will receive ample notice and support during device migrations. Malone said technicians will schedule appointments for staff migrations and that some desktop user data are stored on servers, reducing transfer friction.

Ending: The board applauded the presentation and asked Malone to return with cost estimates and implementation timelines. Malone said the district will finalize refresh schedules and warranty bids and will brief the board on cybersecurity and procurement details in follow-up reports.

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