Kathy, vice chair of the ESInet users group, and staff reported progress and lingering delays Thursday on several network infrastructure items, including a second Lumen circuit for Larimer County and onboarding remaining public-safety answering points to ECATS.

The updates matter to 911 centers across the state because the work affects redundancy, call routing and scheduled installs for agencies that still must migrate to the statewide ESInet.

Jeff Winkelman said Comcast is still targeting July for its circuit and that internal documentation is delaying order numbers for a Lumen circuit. “I have a message into him. It's internal documentation that, unfortunately, is holding this up. And if we can get this resolved today, we should be able to get order numbers either today or tomorrow to be able to put this to bed,” Jeff said. Tracy Oldenmeyer, a staff member who presented operational data, said installations typically take “30 to 45 days.”

Staff also reported work on multiple tracker items: Sharon is entering ESInet/IPVPN orders and a middle-mile procurement is in progress. The group plans an OSP call-delivery meeting on May 21 to discuss an outstanding routing item. Participants emphasized coordination with providers before making numbers nondialable. “We want this squared away and cleared up before we submit anything to be made nondialable so that we don't create a new problem in doing so,” one participant said.

On ECATS migration, staff said about a dozen PSAPs remain off ECATS for reasons including awaiting new customer-premises equipment. The timeline for some sites could extend to late 2025 or 2026 because of CPE delivery schedules. Jeremy, a Pitkin County representative, confirmed a local configuration issue: “The Pitkin County side b ECAT server is not configured. So we're waiting on a remote session or something to configure the ECAT server appliance on our side.”

The group also flagged a paperwork and contact-information issue: Jeff said missing secondary contact information in provider systems will prevent order numbers from being issued until it is supplied. He asked members to return secondary-contact details promptly so orders can proceed.

Participants said they are reconciling dialable-number lists across providers and vendors to avoid creating new call-routing problems when making trunk numbers nondialable. Weekly meetings among providers are in place to resolve remaining discrepancies.

The group did not take a formal vote on any of these items; updates and action items were recorded for follow-up. Staff said they will circulate further tracker updates and expect to share circuit order numbers when the outstanding documentation and contact issues are resolved.