Commission dismisses complaint against Pena Lopez Auto Repair; business counsel says insurer made payments
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Summary
The licensing board dismissed a customer complaint against Pena Lopez Auto Repair (971 East Columbus Ave.). Counsel for the business said the insurer paid $4,300 and $2,200 in rental reimbursement; the complainant seeks additional compensation and was advised to pursue civil remedies.
The City of Springfield License Commission dismissed a customer complaint June 25 against Clark Auto Sales LLC, doing business as Pena Lopez Auto Repair, located at 971 East Columbus Avenue. Jahaira C. Lopez appeared as manager of record and attorney Jeff Burstein represented the business.
The complainant said she brought her car in late March and that the business failed to deliver agreed repairs and ultimately the vehicle was stolen from the facility. The complainant sought financial compensation for out-of-pocket expenses and inconvenience.
Attorney Burstein told the commission he had spoken with the business’s insurer and reported payments: roughly $4,300 toward vehicle repairs and $2,200 for rental reimbursement. Burstein said his client was open to discussing additional compensation but that the licensing board is not the forum for ordering financial awards.
Licensing counsel and commissioners advised the complainant that any claim for monetary compensation must be filed in court or pursued through the attorney general’s office; the commission dismissed the complaint after discussion and recommended the parties attempt to reach an agreement outside the board or pursue civil remedies.