Resident’s sewer billing complaint raised; council notes possible dementia and police encounter
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Summary
Council reviewed a letter from a resident who had a sewer bill posting; staff said the resident’s daughter reported possible dementia and that a police encounter occurred. No relief or fee waiver was requested; council took the matter as an informational item.
Council reviewed a letter from a resident whose sewer bill had resulted in a posting for lack of payment. Staff summarized the letter for council, saying the writer appeared upset but did not make a formal request such as a late‑fee waiver.
Staff also told council that a police officer had a separate encounter with the resident at the borough building in which the resident used profanities; the resident’s daughter told staff the resident may be suffering from dementia. Council members said they will continue to treat the resident with customer service and sensitivity but made no formal motion to alter billing or fees.
The matter was recorded as an informational item; no vote or waiver was granted at the meeting.