Oracle Local Government representatives briefed the Roswell City Council on April 10 about NetSuite, an enterprise resource planning (ERP) platform the vendor proposes as a replacement for the city’s current Tyler Munis system.

The presentation emphasized NetSuite’s scale, feature set for municipalities and a five‑year flat annual subscription priced at just under $275,000 with a one‑time implementation fee. “We are too big to fail and too big to be acquired,” Oracle account executive Zoe (last name not provided), who led the demonstration, told the council, framing vendor stability as a benefit for Roswell.

The vendor said the NetSuite package they are proposing includes finance, human resources, payroll, utility billing and AI bill‑capture tools. Peter Rangelis, regional director of sales for Oracle Local Government, described the platform’s utility billing module as a scaled version of Oracle Energy and Water that provides automated billing, self‑service reporting and a sandbox test environment. Oracle further offered 24/7 U.S. technical support and a named customer success manager, the presenters said.

Cost and timeline were subjects of council questions. Oracle said the total first‑year implementation plus licensing would be higher than years two through five — the latter billed at the flat annual rate — and estimated a five‑year total implementation and licensing cost “under $500,000.” On the implementation schedule, Oracle representatives estimated about 12 to 14 months for a full deployment, and they described using a “cut‑over” approach where the city builds and tests in a sandbox and then switches to the new platform at go‑live.

Councilors and staff raised concerns grounded in the city’s experience with Tyler. Councilor (first name not provided) described prior delays and recurring support problems under the existing system, and asked whether NetSuite could avoid those issues. Councilors asked about data migration and whether citizen usernames and passwords would carry over; Oracle said Active Directory integration can preserve login workflows.

On AI capabilities, Rangelis noted the vendor’s ongoing investments and cited examples already in use — automated bank reconciliation, accounts‑payable automation, and work in budget‑book automation — and said Oracle plans continued AI feature rollouts.

Councilors and staff requested additional written detail on the implementation fee, on which items are included in the one‑time charge, and on any continuing obligations or add‑on modules. Oracle said it would provide more detailed pricing and scope information as the procurement process proceeds.

The city did not vote or take procurement action at the meeting; the presentation was informational and the council asked staff to continue evaluating the vendor’s proposal.