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Fire & Rescue presents 2024 annual report; ISO ratings improve in several service areas

August 19, 2025 | Bernalillo County, New Mexico


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Fire & Rescue presents 2024 annual report; ISO ratings improve in several service areas
Bernalillo County Fire & Rescue presented its 2024 annual report to the commission and asked for permission to publish the report as a public‑facing document. Deputy County Manager and the fire leadership said the report summarizes accreditation status, call volumes by district, strategic goals and community outreach efforts.

Key points from staff: Division Chief Rochelle Ortolano and Captain Henry Wyatt Schicktel summarized accomplishments: the department retained accreditation, documented systemwide call volumes and made progress on International Organization for Standardization (ISO) insurance‑rating improvements. Chief staff said several areas improved from an ISO 3 to an ISO 2 rating; the department estimated that raising ISO ratings yielded increased state fire fund allocations and lower insurance costs for affected residents.

Commission discussion: Commissioners praised the department’s new Station 66 and its location for West Side coverage. Several commissioners noted limitations in rural areas — particularly the East Mountains — where hydrant and water supply constraints make achieving ISO 1 ratings unlikely and raise homeowner insurance concerns. Commissioners asked staff to continue exploring solutions and to coordinate with state insurance programs and legislative partners where possible.

Action: Fire & Rescue requested commission approval to publish the annual report. The department presented the report and responded to commissioner questions during the meeting. (No separate final adoption vote to publish was recorded in the meeting transcript; staff indicated they would proceed once the commission provided approval; staff will confirm formal approval with clerk if needed.)

Next steps: Fire & Rescue plans to publish the report after the commission’s review, continue accreditation work, and keep the commission apprised of ISO‑rating changes and budget impacts tied to state fire‑fund allocations.

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