County IT rolls out multi‑factor authentication, server upgrades and e‑ticketing pilot for law enforcement

Jefferson County Information Technology staff told commissioners on Aug. 22 that an email system upgrade is complete, multi‑factor authentication (MFA) deployment will begin this week with law enforcement accounts first, and server host hardware upgrades are planned for November–December. The sheriff’s office is also piloting e‑ticketing, which allows officers to send tickets electronically from patrol cars directly to the court system.

Why it matters: MFA will change login procedures for many county employees and improve account security; server hardware upgrades aim to reduce downtime and improve performance; e‑ticketing should speed ticket processing and reduce paper handling for courts and law enforcement.

Rollout details: IT said MFA will be implemented for law enforcement first — officers will use mobile devices to validate logins — and will then expand to other county departments. Server host hardware upgrades will be scheduled in evenings to minimize downtime. The e‑ticketing pilot currently covers three patrol units, with broader deployment scheduled in the coming weeks if testing goes well.

Discussion versus decision: IT provided updates and timelines and answered commissioners’ questions; no formal policy vote was required. Commissioners acknowledged the need to start with law enforcement for MFA and to schedule hardware upgrades to limit disruption to county services.

Operational impact: IT advised that staff and departments should expect new login steps after MFA deployment and that the county will coordinate training and communication to mitigate confusion.