Commissioners approve switch to FirstNet service to fix EMS connectivity problems

Walk­er County commissioners approved replacing Verizon lines and devices with FirstNet service for certain emergency response units, citing repeated connectivity problems that hampered crews’ ability to transmit patient data and cardiac-monitor readings to hospitals.

A county emergency-services representative told the court crews have long struggled with reliable cellular connectivity in the field and often resorted to using personal-phone hotspots to send patient reports. The department tested routers and devices provisioned through FirstNet and reported no connectivity issues during the trial period. Staff said FirstNet provides prioritized service for public-safety traffic and can deploy temporary portable towers when needed.

The court reviewed a cost estimate and a device rebate promotion the vendor offered; staff said a rebate reduced the upfront device cost and effectively provided a short period of free service. Commissioners asked whether existing service contracts with Verizon would be affected; staff said some lines were month-to-month while others were under contract and that any contractual obligations would be handled in procurement and transition planning.

Following discussion, a commissioner moved, seconded and the court approved the purchase and migration of the identified lines and devices to FirstNet service. Court members asked staff to coordinate demonstrations with the vendor and to ensure rebate details and contract terms were clarified before final invoicing.

County staff said the change is intended to improve field crews’ ability to transmit cardiac-monitor and patient data to hospitals and to reduce crews’ reliance on personal hotspots.

The court voted to approve the recommendation; commissioners did not modify funding sources on the record.