Assistant City Manager Diana Garza presented department-by-department key performance indicators (KPIs) comparing July–September of the previous year with the same quarter this year.

Garza told commissioners that several departments reported improvements in inspector activity, work-order completion and public-outreach activity, and she highlighted a grant award to the fire department. “Last year our average fire response time was 6 minutes and 36 seconds. We’ve decreased that to 5 minutes and 52 seconds,” Garza said, and she noted the city secured about $121,000 from the Border Zone Fire Department grant administered by the Office of the Governor.

Her report covered code compliance, municipal court citations, building inspections (where staff said inspections dipped temporarily because of staffing), planning verification letters for new subdivisions, public-works work-order completion rates, and an uptick in library outreach via a mobile-library program. Garza said building-inspection volume had been affected by workforce shortages but that plan revisions and office consultations have increased.

On human resources, Garza said hiring improved year-over-year (from about eight hires in the July–September 2024 period to 15 hires in the same 2025 quarter). Parks and recreation updates included new pickleball and upgraded basketball courts and upcoming ribbon-cutting events.

Ending: Commissioners praised the report and asked staff to study remaining weak spots and future emphasis areas; staff said departments will refine KPIs and return with follow-up where needed.