Trustees and staff on Oct. 14 aired concerns about the villages current IT provider, citing delayed quotes for a cloud-based server, a looming CJIS compliance deadline and frequent server resets that have disrupted operations.

No formal action was taken; trustees asked staff to gather alternative quotes and to arrange short-term support so critical services remain available while the village pursues competitive bids.

Why it matters: Village staff reported server instability that has required frequent resets, at times affecting the village website and payment processing. The administrator said the vendor VC3 produced high, widely varying quotes (one figure mentioned: about $30,000 for a cloud migration) and was slow to respond to questions about CJIS compliance. Staff said alternate vendor quotes were materially lower.

What was said: Several trustees and staff described extended delays in obtaining actionable quotes from the current vendor. The police-IT-related security standard (CJIS) was mentioned as a compliance issue with an upcoming implementation date the village had been told about by the county. Staff reported that Barracuda backups remain active for admin accounts and that immediate backups are maintained as the village evaluates vendor options.

Next steps described at the meeting: The board directed staff to solicit competitive bids and suggested the village could use Corporate Network or another local firm for immediate, short-term support because of familiarity with the villages systems. Trustees emphasized the need for a vendor that provides both day-to-day responsiveness and server management that meets municipal and public-safety requirements.

No votes were recorded on vendor termination or contract changes during the meeting; trustees said they would return with quotes and a recommendation at a future meeting.