Luma reports low service interruption complaints in Yauco district metrics
September 25, 2025 | House of Representatives, House, Committees, Legislative, Puerto Rico
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In a recent meeting of the Cámara de Representantes in Puerto Rico, representatives discussed the pressing issue of service interruptions in the Yauco district, which includes municipalities such as Guánica, Lajas, and Sabana Grande. The conversation highlighted the low number of complaints, or "querellas," related to service interruptions in the area, with some municipalities reporting zero complaints. For instance, Guánica and Las Marías recorded no interruptions, while Yauco had only two complaints, primarily concerning billing issues.
The representatives emphasized that while the number of complaints is low, it does not diminish the impact of service interruptions on residents. They noted that the metrics for service interruptions are collected quarterly and are publicly accessible, allowing residents to stay informed about the reliability of their electricity service. The data indicates that Yauco has one of the lowest rates of service interruptions among the 16 districts in Puerto Rico.
It was also clarified that service interruptions are not solely the responsibility of Luma Energy, the operator managing the electricity distribution. The interruptions are influenced by a combination of factors involving three operators: Luma, PREPA, and Genera. This distinction is crucial as it affects how residents perceive the reliability of their service.
Additionally, the representatives pointed out that the number of complaints does not directly correlate with the number of service interruption events, as multiple complaints can arise from a single event. They acknowledged that the district faced significant challenges due to generation deficits, which further complicated the service reliability issues.
As the meeting concluded, the representatives encouraged residents to utilize the contact information provided on their electricity bills for any inquiries or concerns, reinforcing the importance of communication between the public and service providers. This ongoing dialogue aims to enhance service reliability and address the community's needs effectively.
The representatives emphasized that while the number of complaints is low, it does not diminish the impact of service interruptions on residents. They noted that the metrics for service interruptions are collected quarterly and are publicly accessible, allowing residents to stay informed about the reliability of their electricity service. The data indicates that Yauco has one of the lowest rates of service interruptions among the 16 districts in Puerto Rico.
It was also clarified that service interruptions are not solely the responsibility of Luma Energy, the operator managing the electricity distribution. The interruptions are influenced by a combination of factors involving three operators: Luma, PREPA, and Genera. This distinction is crucial as it affects how residents perceive the reliability of their service.
Additionally, the representatives pointed out that the number of complaints does not directly correlate with the number of service interruption events, as multiple complaints can arise from a single event. They acknowledged that the district faced significant challenges due to generation deficits, which further complicated the service reliability issues.
As the meeting concluded, the representatives encouraged residents to utilize the contact information provided on their electricity bills for any inquiries or concerns, reinforcing the importance of communication between the public and service providers. This ongoing dialogue aims to enhance service reliability and address the community's needs effectively.
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