In a pivotal meeting held on September 4, 2025, the North Dakota Human Services Committee convened to address the accessibility of government services for individuals who are deaf, hard of hearing, or have hearing differences. The session, marked by a sense of urgency and commitment, aimed to explore the challenges faced by these communities and to identify actionable strategies for improvement.

The meeting began with a presentation on House Bill 1097, which mandates a legislative study focusing on effective communication under the Americans with Disabilities Act (ADA). The committee's discussions highlighted the necessity for state and local government entities to ensure that their communication methods are as effective for individuals with hearing differences as they are for those without. This includes evaluating existing barriers and considering input from various stakeholders, including the Department of Labor and Human Rights, the Department of Health and Human Services, and representatives from the North Dakota School for the Deaf.

Zach Greenberg, the commissioner of the Department of Labor and Human Rights, emphasized the importance of a consistent approach across agencies regarding accommodation requests for individuals with hearing impairments. He noted that discrepancies in processes and staff training could hinder effective communication. Greenberg proposed the development of a statewide effective communication policy to standardize expectations and improve training for agency staff.

The committee also heard from Kathy Freilich of the North Dakota School for the Deaf, who provided insights into the current landscape of services available to individuals with hearing differences. She pointed out the critical shortage of qualified American Sign Language (ASL) interpreters in the state, with only 10 to 15 licensed interpreters available, compared to hundreds in neighboring states. Freilich stressed the need for increased educational efforts to raise awareness about the ADA requirements and the importance of timely referrals for early intervention services.

Freilich's presentation underscored the diverse needs within the deaf and hard of hearing community, including those who are late-deafened or have additional disabilities. She highlighted the necessity for improved assistive technology and communication practices, particularly in medical settings where clear communication is vital. The challenges faced by older adults losing their hearing were also a focal point, as many struggle to access necessary services without adequate support.

As the meeting progressed, the committee members engaged in discussions about potential strategies to enhance accessibility, including the use of video relay services and remote interpreting technologies. The goal is to create a more inclusive environment where individuals with hearing differences can effectively communicate with government agencies and access essential services.

The meeting concluded with a commitment to further explore these issues and develop recommendations for legislative action. The Human Services Committee's efforts reflect a growing recognition of the importance of accessibility and inclusivity for all North Dakotans, setting the stage for meaningful changes in how government services are delivered to individuals with hearing differences.