Revenue Department implements measures to manage delinquent water and sewer accounts

In the heart of Nogales, Arizona, city officials gathered for a regular meeting on September 3, 2025, where pressing issues surrounding utility accounts took center stage. The atmosphere was charged with a sense of urgency as city staff presented the latest figures on active utility accounts, revealing a total of 6,140 accounts, with 73 currently under contract. This month saw a slight decrease in contracts, as six residents successfully paid off their agreements, bringing the total contract value to $59,564.

However, the meeting also highlighted a growing concern: 127 delinquent accounts in the Valle Verde area, amounting to a staggering $345,588. This figure remained largely unchanged from the previous month, with a minor increase of $4,319. The city officials were keen to address these financial challenges, and the discussion quickly turned to the proactive measures being implemented to tackle late billings for water and sewer services.

Jane, a key member of the revenue department, shared insights into the ongoing efforts to improve billing processes. Following a recent staff change, the department faced a steep learning curve, but Jane emphasized that they were making significant strides. By working closely with colleagues and engaging directly with customers, the team is not only identifying issues but also implementing solutions.

"We're getting better," Jane assured the council, expressing optimism that by the end of September, the department would be fully back on track. She detailed how the team has been actively communicating with customers, listening to their concerns, and offering flexible payment plans. This approach aims to alleviate the burden on residents who may struggle to pay their bills in full, allowing them to spread payments over a more manageable timeframe.

As the meeting concluded, it was clear that the city of Nogales is committed to supporting its residents through these financial challenges. With ongoing efforts to enhance communication and streamline processes, officials are hopeful that they can foster a more sustainable and supportive environment for all utility customers. The path ahead may be challenging, but the dedication of city staff shines a light on the community's resilience and commitment to improvement.