Caldwell's City Council meeting on September 3, 2025, showcased a significant moment for the Caldwell Police Department as they welcomed new Community Service Officers (CSOs) and highlighted their evolving roles within the community.

CSO Strassle, in her first week, made headlines by responding to a theft incident involving a community member's backpack. Her proactive approach included following up with the victim and uncovering crucial video evidence that could lead to the identification and arrest of the suspects. "This represents the future of our CSO program," said a department representative, emphasizing that these officers are stepping beyond traditional roles to engage in meaningful police work.

The meeting also introduced Zachary Townsend, another new CSO, who was noted for his dedication, even polishing a vintage 1997 Crown Victoria patrol car. Both officers are currently operating these classic vehicles while awaiting new ones, symbolizing a blend of tradition and modern service in the department.

Additionally, the meeting recognized Julie Tillmont, who joined the records section, filling a vital gap in the department's operations. Her role, while not frontline, is crucial for the department's daily functions.

The Caldwell Fire Department also took the stage, with Chief expressing gratitude for the team's professionalism and dedication. He recounted a recent structure fire that devastated a family, highlighting the department's commitment to follow-up care for affected individuals, which former mayor Garrett Nanculus praised as exemplary.

As Caldwell continues to evolve, the integration of new officers and the commitment to community service remain at the forefront of the city's public safety efforts. The meeting underscored the importance of these roles in fostering a safer and more connected community.