Gregory Ruff criticizes SFMTA management and seeks assistance in car impound issue

During a recent San Francisco government meeting, community member Gregory Ruff voiced his frustrations regarding the San Francisco Municipal Transportation Agency (SFMTA), highlighting significant issues with its management and responsiveness. Ruff, who participated remotely due to mobility challenges, expressed his dissatisfaction with the agency's handling of his personal case, where his car has been impounded for three months.

Ruff criticized SFMTA for its slow response times and lack of accountability, stating that he encountered a "total lack of action and coordination" during his attempts to resolve his issue. After multiple visits to the agency's headquarters, he felt dismissed by staff members, including a manager who suggested he contact the city attorney for assistance.

His comments reflect broader concerns about the effectiveness of SFMTA and its impact on residents. Ruff's experience underscores the need for improved communication and accountability within the agency, as many community members rely on its services for transportation and related issues.

While the public comment period did not allow for immediate responses from board members, Ruff's plea for better management and support highlights the ongoing challenges faced by residents in navigating city services. As the city continues to address these concerns, it remains crucial for agencies like SFMTA to enhance their operations to better serve the community.