North Ogden City Council Considers Penny App for Enhanced Resident Communication

North Ogden City Council is considering a groundbreaking partnership with Penny Pilot Software to launch a pilot program for a new app designed to streamline communication between the city and its residents. The Penny app aims to centralize city information, allowing residents to access answers to common questions—like garbage collection days or permit applications—through an artificial intelligence interface.

During the August 27 meeting, city officials discussed the potential benefits of the app, which would serve as a one-stop platform for city-related inquiries. Scott, a city representative, highlighted that the app would reduce the repetitive workload on city staff by providing accurate, real-time answers sourced from the city’s existing online resources. The pilot program is proposed to be free for the first year, with a potential cost of about $1 per resident if the city decides to continue after the trial.

Casey Elliott, a representative from Penny, emphasized the app's user-friendly design, likening it to popular AI chat interfaces. He noted that the app could also serve as a platform for emergency notifications and city event updates, enhancing community engagement.

Council members expressed enthusiasm for the initiative but raised concerns about implementation and the need for a diverse focus group to gather feedback from residents. They acknowledged the importance of ensuring that the app meets the needs of all demographics, including those who may not be tech-savvy.

The council is expected to make a decision on whether to proceed with the pilot program in the coming weeks, with discussions focusing on the app's potential to improve communication and efficiency within city operations.