In a recent Clay County Board of County Commissioners meeting, officials provided a mid-year report on the new waste collection contract, highlighting significant improvements in service delivery and operational efficiency. The transition to a carded collection system, which began on October 1, 2024, has led to a notable reduction in missed pickups and enhanced service verification.

The report revealed that in the initial 60 days of the new contract, there were approximately 1,400 reported missed pickups, but this number has drastically decreased over time. By November, missed pickups dropped to 284, and in recent weeks, the county achieved a record low of just three missed pickups out of 150,000 services. This improvement is attributed to the implementation of advanced tracking systems, including GPS and camera technology, which allow for real-time monitoring and verification of service delivery.

Additionally, the report indicated a decrease in requests for extra carts and overflow stickers, suggesting that residents are adapting to the new collection system. The number of additional cart requests fell by 51% in the second quarter compared to the first, indicating a stabilization in demand.

Commissioners expressed satisfaction with the progress made by the waste collection service provider, FCC, and noted that the volume of calls to their offices regarding waste collection issues has significantly declined. This trend reflects a growing understanding among residents of the new collection protocols, although some confusion remains regarding bulk pickup requirements.

The meeting also touched on the ongoing renovations at the Rosemary Hill transfer station, which are aimed at improving infrastructure that has aged over 30 years. These repairs are expected to enhance operational efficiency, although they have temporarily limited the facility's capacity.

Overall, the meeting underscored the county's commitment to improving waste management services and addressing community needs effectively. As the new collection system continues to stabilize, officials are optimistic about maintaining high service standards and further reducing missed pickups in the future.