[{"_1":2,"_87":-5,"_88":-5},"loaderData",{"_3":4,"_26":27},"root",{"_5":6,"_17":10,"_18":19,"_20":21,"_22":10,"_23":-5,"_24":-5,"_25":10},"user",{"_7":8,"_9":10,"_11":10,"_12":-5,"_13":-5,"_14":15,"_16":-5},"roles",[],"isAuthenticated",false,"isPremium","planName","subscriptionStatus","featureFlags",{},"insightsBudget","isDevelopmentHost","userPreferences",{},"recaptchaSiteKey","6LcvOJcUAAAAAHsB-gPGfGktcRlKpH7OTIU_dMTD","isImpersonating","impersonation","affiliateStatus","isFreedomPortal","routes/v2/article/layout",{"_28":29,"_30":31},"notFound",true,"relatedArticles",[32,75],{"_33":34,"_35":36,"_37":38,"_39":40,"_41":42,"_43":44,"_45":46,"_47":48,"_49":50,"_51":52,"_53":54,"_55":56,"_57":58,"_59":60,"_61":62,"_63":64,"_65":66,"_67":68,"_69":70,"_71":68,"_72":73,"_74":73},"mediaId",6483205,"mediaKeyId","5587951-10107f02a93e761a08d9d7f81ec9406c","parentId",5587951,"title","Members report problems after insurer transition; board notes UCHealth agreement and open enrollment dates","audioSeconds",1158,"startMs",309000,"endMs",1467000,"viewUrl","/Search/View?dp=1&key=5587951-10107f02a93e761a08d9d7f81ec9406c&start=309&end=1467","thumbnailUrl","https://assets.pipeline.soar.com/5587951-10107f02a93e761a08d9d7f81ec9406c/thumbnail_309000.jpg","articleUrl","/articles/6483205/San-Francisco-City/San-Francisco-County/California/Members-report-problems-after-insurer-transition-board-notes-UCHealth-agreement-and-open-enrollment-dates","mediaUrl","https://secure.pipeline.soar.com/6483205-c44d4b5e180b15a51ee392328b461c6b/orig.mp4?Expires=1771146584&Signature=j94E6ebnxvimRCRT~9zHYqyTVmNxE3KSDXLHjnb3Ar6BW96wxcjaCdeMpHx8oIS1Eh~nQi~o~f2XAprcWnHWV07OkYW0or1wBdISIGmpGa-BzS5XiAkQRo2wYFCnqOBpJFMMKhRFpoQGRsf~PkI6JdJCen00Y4OJA8ioxk2k2HrChq7jyzv0GpNnj5D2D23jLJGbXw4LT88GvmEDzMr8Z0yySyU7drNjLjPJPOTt0e57gltGoBdmaYnuqjH6jrETQHZX-YzIXPPZTAMriGl4ooGUbDla1E1KGtELS8~pBuMRohaZ0z8iUCQ-Y~GfYuAXJj6iW9ARcTbMaBEFV4Uxbg__&Key-Pair-Id=KUT5TJCACFTXG","author","City of San Francisco","date","2025-08-14T00:00:00Z","article","Public commentators and board staff highlighted ongoing member service issues after recent carrier transitions and affirmed steps the health system took to stabilize access to care.

At the meeting an overseas member identified as Donor Coleman said claims dating to June 28, 2023 remain unresolved after the switch from UnitedHealthcare to Blue Shield of California, citing inconsistent claim processing, nonpayment and difficulty contacting agents unfamiliar with overseas coverage. Coleman asked the board to identify a Blue Shield supervisory contact and suggested a dedicated team for overseas claims.

Fred Sanchez of Protect Our Benefits told the board he appreciated the coordinated work that resolved a broader contract dispute and praised the Board of Supervisors and city staff for their intervention. “We can work closer with Blue Shield to help our customers that are still having some difficulties,” he said, while thanking staff for progress on outstanding issues.

In his director’s report, Ray Guillen, executive director of the San Francisco Health Service System, confirmed that Blue Shield and UCHealth reached agreement on July 8, 2025 so HSS members continue to access UCHealth on an in‑network basis. Guillen said staff continue operational work tied to open enrollment, which will run Wednesday, Oct. 1 through Friday, Oct. 24, 2025. He also said the Civil Service Commission approved supplemental off‑site call center services to provide additional support during open enrollment to reduce call wait times.

No formal board action was taken on individual claims during the meeting; public comment was used to request further staff follow‑up and to urge carriers to provide clearer international contact channels.","mediaType","Video","parentTitle","City of San Francisco - Video Open Video Only in Windows Media Player","oneSentenceSummary","Public commenters raised problems with Blue Shield overseas claims handling after a carrier transition; the board’s executive director reported a July 8 agreement preserving members’ in‑network access to UCHealth and outlined Oct. 1–24 open enrollment dates.","taxTitle","San Francisco City, San Francisco County, California","taxId",5751,"location","headline","","shortSummary",{"_33":76,"_35":36,"_37":38,"_39":77,"_41":78,"_43":79,"_45":80,"_47":81,"_49":82,"_51":83,"_53":84,"_55":56,"_57":58,"_59":85,"_61":62,"_63":64,"_65":86,"_67":68,"_69":70,"_71":68,"_72":73,"_74":73},6483210,"Health Service Board approves minutes, committee slate and RFP blackout period",2111,615000,2726000,"/Search/View?dp=1&key=5587951-10107f02a93e761a08d9d7f81ec9406c&start=615&end=2726","https://assets.pipeline.soar.com/5587951-10107f02a93e761a08d9d7f81ec9406c/thumbnail_615000.jpg","/articles/6483210/San-Francisco-City/San-Francisco-County/California/Health-Service-Board-approves-minutes-committee-slate-and-RFP-blackout-period","https://secure.pipeline.soar.com/6483210-9b3f8dc3d46da23044066e7c95e72740/orig.mp4?Expires=1771146584&Signature=AK9XQrynSFxEvIgntH8nh~OzQ6GKZei4HId~BvoBGAGqDsOUAO1hNorTMT3wH4ekIdDqV-D~-SjSOOrXVvusCEEQtnBKMh7ojmrlJTra3cB0RD13N33-g4X5iu46qKC0bX3K0l37gNJltb0-N9saNtxl3pigXRBrBQr13nnRBfjnMK2~d5VXhE6BKqY2wjwYGLhwV6nC3Fe1YretPwzt5ZNyDzcc6nzoIJ82MeOht62esLaMwtwwp95-KCFcBZf6aqy60bZHeQQLZzvC68cy5X5~DgNNnT6tDnVyw5eCGG35j9OJg3fJX9UQuGfSlrTI8ao2Io~aiRfyCg7ABiHavQ__&Key-Pair-Id=KUT5TJCACFTXG","The San Francisco Health Service System Board on Aug. 14 unanimously approved three procedural items: the June 12 meeting minutes, the slate of committee assignments for the 2025–26 fiscal year, and a blackout period tied to an upcoming competitive procurement for flexible spending accounts, COBRA and AB 528 administration.

The board first voted to approve the June 12 regular-meeting minutes after a short public-comment period. President Howe called for the vote and commissioners present voted in the affirmative; the chair declared the minutes approved.

The board then considered nominations for two standing committees. President Howe nominated and the board approved the finance committee slate naming Commissioner Howard as chair with Commissioners Vallejo and Kremen as members, and the governance committee with Dr. Wilson as chair alongside Commissioner Guevara and President Howe. A motion to accept the proposed committees was moved and seconded and passed by roll call.

Later in the meeting the board voted to adopt a blackout period, effective Aug. 14, 2025 through June 2026, to govern external communications related to the pending request for proposals for administration of flexible spending accounts (FSAs), COBRA and AB 528 continuation coverage. Contracts manager Michael Visconti said the blackout is standard board practice to protect procurement integrity and to avoid improper communications with potential bidders. The motion to adopt the blackout period carried on a roll-call vote.

Votes at a glance
- Approval of June 12, 2025 meeting minutes — Motion: “Move to approve the minutes.” Outcome: approved (roll-call aye votes recorded; public comment taken prior to vote). Vote record: President Howe — aye; Vice President Howard — aye; Commissioner Kremen — aye; Commissioner Craymon — aye; Commissioner Wilson — aye. (Transcript blocks referenced below.)

- Committee elections (governance and finance committees) — Motion: “Motion to accept the proposed committees.” Outcome: approved (roll-call vote). Mover: (motion recorded on the floor); Second: (second recorded). Named committee chairs and members were read into the record by President Howe prior to the motion.

- Blackout period notice (RFP for FSA, COBRA, AB 528) — Motion: “Adopt this blackout period notice effective today through June 2026.” Outcome: approved (roll-call vote unanimous among commissioners present).

The board followed ordinary practice of opening items for public comment before taking each vote. No contested or contentious roll-call votes were recorded on these procedural items during the meeting.","At its Aug. 14 meeting the San Francisco Health Service System Board approved the June minutes, adopted committee assignments for the fiscal year and voted to adopt a blackout period tied to an upcoming RFP for FSA, COBRA and AB 528 administration.","actionData","errors"]

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Members report problems after insurer transition; board notes UCHealth agreement and open enrollment dates

Health Service Board approves minutes, committee slate and RFP blackout period