The Lawrence City Utility Service Board made significant strides during its recent meeting on June 10, 2025, approving a crucial task order for well rehabilitation and discussing improvements to customer communication systems.

Superintendent Tom Spears presented a task order with Aegis, seeking approval for a project not to exceed $181,000. This initiative will focus on the design and construction of new wells and necessary updates to bridge loads. The board unanimously approved the task order, highlighting the importance of maintaining and upgrading the city’s water infrastructure.

In response to a recent water main break that necessitated a boil order advisory, Spears also introduced plans for a new mass communication system aimed at enhancing communication with utility customers. The board is currently evaluating quotes for this system to ensure effective outreach during emergencies.

Additionally, the reopening of the utility business office lobby was a hot topic. The lobby is set to open three days a week—Tuesday through Thursday—allowing payments via credit card, check, or money order, but not cash. This decision was made to enhance safety for both staff and customers. Board members expressed concerns about the limited hours compared to previous operations and sought clarity on the timeline for the lobby's reopening and security updates.

The meeting also included the approval of three account adjustments related to sanitary sewer issues, reflecting the board's commitment to addressing customer concerns and ensuring fair billing practices.

Overall, the discussions underscored the board's proactive approach to utility management and customer service, with plans in place to enhance infrastructure and communication in the community.