The Lawrence City Board of Works meeting on May 22, 2025, spotlighted a groundbreaking initiative aimed at transforming emergency response in the city. Chief Wallace introduced an agency services agreement with Crosswalk Health, a program designed to streamline low-acuity 911 calls, potentially revolutionizing how non-emergency medical situations are handled.

Crosswalk Health will allow dispatchers to divert certain low-priority calls—like those for minor ailments—to a nurse navigator. This navigator can provide telemedicine consultations or arrange transportation to medical appointments, effectively freeing up emergency resources for more critical situations. Chief Wallace emphasized that this program aligns with the mayor's vision for a more efficient Lawrence and is set to launch at no cost to taxpayers.

The initiative is expected to enhance patient care while alleviating pressure on local emergency services. Chief Wallace noted that the program is already in collaboration with Indianapolis EMS and will undergo a 90-day rollout period to ensure proper public education and dispatcher training.

Importantly, the program is designed to be inclusive, as it will not bill uninsured patients for its services. Instead, Crosswalk Health will work with insurance providers to manage costs, ensuring that those without coverage still receive necessary care without financial burden.

As the city prepares for this innovative approach to emergency medical services, the Board expressed enthusiasm for the potential benefits, marking a significant step forward in community health management.