Dearborn Heights Council Rejects New Water Billing Supervisor Position Amid Controversy

The Dearborn Heights City Council meeting on July 22, 2025, was dominated by a heated debate over the proposed hiring of a new water billing supervisor, a position aimed at improving customer service within the beleaguered water department. Councilman Robert Constan introduced the motion, emphasizing the need for on-site management to address ongoing complaints about employee conduct and service quality.

Councilman Hassan Saab defended the proposal, arguing that the new supervisor would provide essential oversight and support to staff, enabling better resolution of resident issues. He highlighted the current lack of management in the department, which has led to frustrations among residents and staff alike. "The point of this employee is to ensure that the department has somebody there that has the customer service knowledge," Saab stated, underscoring the necessity for improved customer interactions.

However, opposition arose from several council members, including Councilman Tom Wenzel, who questioned the timing and financial implications of adding another position without a clear plan for departmental improvement. Wenzel suggested that the council should first conduct a thorough investigation of the water department before making any hiring decisions. "We need to investigate the water department," he insisted, advocating for a more strategic approach to resolving the ongoing issues.

The discussion revealed deep divisions within the council regarding the effectiveness of the current water department and the potential benefits of hiring a supervisor. Councilwoman Denise Malinowski-Maxlock pointed out the need for better training for existing staff, suggesting that customer service skills were lacking and that training could significantly improve interactions with residents.

Despite the arguments for and against the new position, the motion ultimately failed to pass, with a vote of 4-3 against it. This outcome leaves the water department without the additional management support that some council members believe is crucial for addressing the persistent complaints from residents.

As the council moves forward, the debate highlights the ongoing challenges within the water department and raises questions about how best to improve service delivery to residents in Dearborn Heights. The council's next steps remain uncertain, but the need for a comprehensive strategy to enhance customer service in the water department is clear.