DeKalb County is set to enhance its water and sewer customer advocacy services following the Board of Commissioners' approval of a contract with the Urban League of Greater Atlanta during their regular meeting on July 22, 2025. This initiative aims to provide essential support for residents struggling with water and sewer bills, particularly in the wake of economic challenges exacerbated by the pandemic.

Commissioner Terry highlighted the importance of this program, emphasizing the need for compassion in dealing with residents facing financial hardships. The Urban League will not only assist with customer advocacy but also implement an amnesty program for past due bills, allowing for more flexible repayment options. This approach aims to alleviate the burden on vulnerable residents who may miss payments due to unforeseen circumstances.

The contract approval marks a significant milestone for DeKalb County, as it seeks to establish a comprehensive support system for its residents. The Urban League will maintain a database to track applicants and their eligibility, ensuring that the services provided are tailored to meet the community's needs. The program is expected to launch in phases, with a soft launch planned for October 2025, followed by a full rollout in January 2026.

In addition to the customer advocacy program, the Board also approved an amendment to the intergovernmental agreement with the City of Chamblee regarding the expansion of the DeKalb County bridal shelter. This decision reflects the county's ongoing commitment to improving community resources and services.

As DeKalb County moves forward with these initiatives, officials are optimistic about the positive impact on residents' lives, particularly those facing financial difficulties. The Board of Commissioners expressed gratitude for the collaborative efforts that have brought these projects to fruition and emphasized the importance of continued support for the community.