Austin Energy officials expressed gratitude to the community for their patience during recent power outages, emphasizing the importance of effective communication and restoration processes. During the Austin Energy Utility Oversight Committee meeting on July 22, 2025, leaders acknowledged the frustration that outages cause but highlighted the support received from customers and the dedication of line workers.

The discussion centered on the utility's phased approach to power restoration, which aims to prioritize critical services. Phase 1 focuses on restoring power to essential facilities like hospitals and emergency services, ensuring the backbone of the electrical system is operational. Phase 2 then shifts to restoring power to larger neighborhoods, while Phase 3 addresses isolated outages affecting individual homes.

Officials noted that clearer communication about restoration timelines has helped manage customer expectations, leading to increased patience during outages. The committee also underscored the significance of the utility's resiliency plan, aimed at preventing outages before they occur through system hardening and proactive measures.

As the meeting concluded, the emphasis remained on improving customer service and ensuring a reliable power supply, with leaders committed to ongoing enhancements in their restoration processes.