In a recent meeting of the Veterinary Medical Board in California, held on July 17, 2025, discussions centered around the integration of artificial intelligence (AI) tools to enhance public interaction with veterinary services. As the meeting unfolded, board members explored the potential of AI to streamline responses to common inquiries while ensuring that the information provided remains accurate and compliant with veterinary regulations.

The conversation highlighted the importance of human oversight in the deployment of AI systems. Board members emphasized that while AI can generate responses based on data from the Veterinary Medical Board's website, it is crucial for staff to review these outputs to prevent misinformation. "AI hallucinations," or incorrect responses generated by AI, pose significant risks, particularly in regulatory contexts where precise information is vital. The board is committed to maintaining a system where responses are strictly derived from verified data, ensuring that users receive reliable answers to their questions.

A key feature of the proposed AI system is its ability to analyze variations in how questions are asked. For instance, if a user abbreviates "veterinarian" to "vet," the AI can still provide an accurate response. This adaptability is designed to enhance user experience, allowing for a more conversational interaction with the system. Additionally, the AI will log all interactions, enabling staff to identify frequently asked questions and update the database accordingly.

The board also discussed the necessity of ongoing maintenance of the AI system. It was noted that after the initial setup, the effectiveness of the AI will depend on regular updates and staff engagement. This includes reviewing analytics to ensure that the AI continues to meet the needs of the public and adjusting responses as regulations change.

As the meeting concluded, the board members expressed optimism about the potential of AI to improve communication with the public while remaining vigilant about the accuracy and reliability of the information provided. The integration of such technology marks a significant step forward for the Veterinary Medical Board, aiming to enhance service delivery in a rapidly evolving digital landscape.