[{"_1":2,"_99":-5,"_100":-5},"loaderData",{"_3":4,"_26":27},"root",{"_5":6,"_17":10,"_18":19,"_20":21,"_22":10,"_23":-5,"_24":-5,"_25":10},"user",{"_7":8,"_9":10,"_11":10,"_12":-5,"_13":-5,"_14":15,"_16":-5},"roles",[],"isAuthenticated",false,"isPremium","planName","subscriptionStatus","featureFlags",{},"insightsBudget","isDevelopmentHost","userPreferences",{},"recaptchaSiteKey","6LcvOJcUAAAAAHsB-gPGfGktcRlKpH7OTIU_dMTD","isImpersonating","impersonation","affiliateStatus","isFreedomPortal","routes/v2/article/layout",{"_28":29,"_30":31},"notFound",true,"relatedArticles",[32,75,87],{"_33":34,"_35":36,"_37":38,"_39":40,"_41":42,"_43":44,"_45":44,"_46":47,"_48":49,"_50":51,"_52":53,"_54":55,"_56":57,"_58":59,"_60":61,"_62":63,"_64":65,"_66":67,"_68":69,"_70":71,"_72":73,"_74":73},"mediaId",6164787,"mediaKeyId","5427085-4ceec77221b1a16f8be6de5845ba7f8b","parentId",5427085,"title","Phoenix Water training outlines rebates, free efficiency consultations and how residents report leaks","audioSeconds",0,"startMs",631000,"endMs","viewUrl","/Search/View?dp=1&key=5427085-4ceec77221b1a16f8be6de5845ba7f8b&start=631&end=631","thumbnailUrl","https://assets.pipeline.soar.com/5427085-4ceec77221b1a16f8be6de5845ba7f8b/thumbnail_631000.jpg","articleUrl","/articles/6164787/Arizona/Phoenix-Water-training-outlines-rebates-free-efficiency-consultations-and-how-residents-report-leaks","mediaUrl","https://secure.pipeline.soar.com/6164787-e9fa89f1b3c3b2224bfcd28333794c57/orig.mp4?Expires=1770457080&Signature=Dhsyw493jsLE04PAYDxurUlj0-sJmHLjBkcyojkIZ6~gwxAm6znBwb5zVRiZghonWWJ5tltEczn76TwEYpj9Z57ld0Oy7kQpDYn9uoqukWHeuv9ekGxU54Qrc4uXFQTNpq277QJzR1~bN1aa-4nm~EUi~7XHQn~8BPnxJ3WscpP6Ba-IPu5KCT5DSp3hZRZKE-BtoSROV-UkcR0hur7xq-l2JPtM9T8TWX3r0Sx~i9aPUUzvIVfJzvl7HuOTd18n1Fst2U6zeRFkfar5xSC7mw9yc8s5EeNUB0tVyuoeA0KeeoCFi5W5x1bQPacE6Uq6GDUCH2yjEN0jIBg6Tjo5nw__&Key-Pair-Id=KUT5TJCACFTXG","author","City of Phoenix, AZ","date","2025-07-18T17:35:02Z","article","Trainer, Water Conservation Trainer for the City of Phoenix Water Services Department, told trainees the department offers incentives, free consultations and reporting channels to help residents conserve and address leaks.
The trainer said the department receives grants to provide incentives for efficient toilets, smart irrigation controllers and grass removal, noting grass removal incentives are $2 per square foot. The trainer also described a free home efficiency consultation service and a water budget calculator on the department website to help customers estimate bills based on gallons used.
Why it matters: Staff framed these programs as practical tools volunteers can point residents to when answering questions about high bills, leaks or how to save water.
On billing and leaks, the trainer said rates reflect utility operating costs and that an unusually high bill is often a sign of a leak. \"You're probably gonna wanna ask if their bill has been unusually high, because this is the main indicator that they have a leak,\" the trainer said. Staff advised volunteers to suggest scheduling a free efficiency consultation and to encourage residents to check for odd smells, dripping sounds and broken devices.
Reporting: The trainer said field workers respond to public reports of leaks and that if water is leaking onto the street residents can contact the water conservation team; the department can send a notice of water waste if the customer prefers not to be directly involved.
What volunteers should say when they don’t know an answer: The trainer instructed volunteers to avoid spreading misinformation and to offer to collect contact information so staff experts can follow up: \"Sorry, I don't have an answer for you, but if you give me your contact info, I can have the experts reach out,\" the trainer said.
Ending: Volunteers were given contact channels (conservationphoenix dot gov; watersmartphoenix dot gov for news-related items; wsd.incentivesphoenix dot gov for incentive questions) and a reminder that many programs and resources are available to homeowners, renters, businesses and HOA boards.","mediaType","Video","parentTitle","Water Wrangler Volunteer Training Lesson 5: Becoming a Water Wranglers","oneSentenceSummary","The City of Phoenix Water Services Department told volunteer trainees about incentive programs for efficient appliances and grass removal, free efficiency consultations, a water budget calculator and procedures for reporting leaks or water waste.","taxTitle","Events, Phoenix, Maricopa County, Arizona","taxId",80566,"location","Arizona","headline","","shortSummary",{"_33":76,"_35":36,"_37":38,"_39":77,"_41":78,"_43":79,"_45":80,"_46":81,"_48":82,"_50":83,"_52":84,"_54":55,"_56":57,"_58":85,"_60":61,"_62":63,"_64":86,"_66":67,"_68":69,"_70":71,"_72":73,"_74":73},6164792,"Trainer underscores Phoenix water sources, drought versus shortage and 'desert mindset' in volunteer lesson",62,292000,354000,"/Search/View?dp=1&key=5427085-4ceec77221b1a16f8be6de5845ba7f8b&start=292&end=354","https://assets.pipeline.soar.com/5427085-4ceec77221b1a16f8be6de5845ba7f8b/thumbnail_292000.jpg","/articles/6164792/Arizona/Trainer-underscores-Phoenix-water-sources-drought-versus-shortage-and-desert-mindset-in-volunteer-lesson","https://secure.pipeline.soar.com/6164792-c63de4133b96ebf948743af6b0d3ce81/orig.mp4?Expires=1770457080&Signature=e56V9fSAPbedCwBqw4-gtrdKhzVzT7gf3-D4orljUADiOyU8FQe9RE2peTUprZdStFgLphj9CyxAcRLFJF8NBRzu2y5eTr3AM2~3DdEwkARl-EZ-BL4Twhl0ad~0fyKqzNJ8SdAU~qQ8ivoeAcYizXQugKIQDs6rvCYYhynw6jEZ20nwAUR3tccTloJPa9CkX8X-te1R3xA1d-QlV071D3gcjhUJPEw4d7829tENUZXHEBTyYLEMz~5mIbJ0WjjaxABXumkzVfImGXvnvNZYKO~yB4DGV8u9L6qtTMdejeaYxN0S-cFU8yjENOD6etorwtZfdH41zX2LHn8cv3wh~g__&Key-Pair-Id=KUT5TJCACFTXG","Trainer, Water Conservation Trainer for the City of Phoenix Water Services Department, reviewed Phoenix water supply sources and messaging volunteers should use when answering resident questions.
The trainer listed Phoenix’s water sources as the Colorado River, the Salt River, the Verde River and groundwater, and said the city uses very little groundwater now to conserve supplies for the future. \"We talked about our water supply sources, which are the Colorado River, the Salt River, the Verde River, and groundwater,\" the trainer said.
Why it matters: Staff said volunteers must accurately explain supply and demand to address resident concerns about shortages and drought and to promote conservation behavior.
The trainer distinguished drought and shortage: \"A drought is caused by abiotic or non living factors like weather, time, and climate. Now a shortage is caused by abiotic and biotic factors, often relating to human activities like infrastructure failures or mismanagement,\" the trainer said. The training also introduced the \"desert mindset\" concept, urging residents to prioritize efficient water use in arid climates.
On policy and behavior, the trainer advised emphasizing voluntary conservation and outreach: voluntary actions can be effective and cost-efficient but may be slower to produce results, while mandatory restrictions can require enforcement resources and risk public backlash. \"Prioritize a desert mindset,\" the trainer said when addressing questions about mandatory watering rules.
Ending: Volunteers were instructed to encourage practical conservation steps and refer technical questions to staff when outside their knowledge; the training reiterated that volunteers should not feel pressured to answer questions that make them uncomfortable.","In an online training, City of Phoenix staff reviewed the city's water supply sources, defined drought versus shortage, and advised volunteers on messaging that emphasizes voluntary conservation and long-term planning.",{"_33":88,"_35":36,"_37":38,"_39":89,"_41":90,"_43":91,"_45":92,"_46":93,"_48":94,"_50":95,"_52":96,"_54":55,"_56":57,"_58":97,"_60":61,"_62":63,"_64":98,"_66":67,"_68":69,"_70":71,"_72":73,"_74":73},6164797,"Phoenix Water Services previews Water Wrangler volunteer role, events and mandatory orientation",852,6000,858000,"/Search/View?dp=1&key=5427085-4ceec77221b1a16f8be6de5845ba7f8b&start=6&end=858","https://assets.pipeline.soar.com/5427085-4ceec77221b1a16f8be6de5845ba7f8b/thumbnail_6000.jpg","/articles/6164797/Arizona/Phoenix-Water-Services-previews-Water-Wrangler-volunteer-role-events-and-mandatory-orientation","https://secure.pipeline.soar.com/6164797-294aa838b4c3fc335ef285b6901f5750/orig.mp4?Expires=1770457080&Signature=TM7x4WA2Ki5ecELeagQXHbwZdofHQSRGmSlaA70bb6tOKRVfLLjcNms1--ym7AZjtv66gC1BqYfc7xO-92b-yhpZHPwFH11enZxpXVkzb0bzT12ZunVEhwtO3sNdwbZRYpbXSs1n-oZ7IalUdz~H7~0UcDW3sy~Z~dqXcYz-8Aa9qJSCQm146iK8iAfcqZdCwF1esOo5pzIdiFr1NQl8ERAsxEcpP2WY4vRZ2W58~ANgFhkUTglntONI-TBiBECWdfVgT7RrU7cyf~FRXcmLjej5iC4Uih87YfQy0h9DLWRDLizo9a8r6pTi20bZwd1jPN66-cdyv4FYP53kq0eIFg__&Key-Pair-Id=KUT5TJCACFTXG","Trainer, Water Conservation Trainer for the City of Phoenix Water Services Department, told trainees that the Water Wrangler program makes volunteers community representatives for the city and clarified volunteers are not city employees or expected to be water experts.
The trainer said the program’s foundation is outreach and education and listed event opportunities including partner-organized expositions, youth water festivals, neighborhood events, Earth Day tabling at the Arizona Science Center and seasonal activities such as holiday-themed events and an electric light parade. \"Volunteering and engaging with the community at events, workshops, and classes is one of the most important ways we can connect with our community and inspire change,\" the trainer said.
Why it matters: City staff said volunteers extend the department’s outreach capacity and help deliver conservation messages directly to residents, students and community groups.
City staff described recurring volunteer opportunities: youth water festivals led by University of Arizona Project WET and school visits facilitated by a youth educator, tabling at community events such as the SRP expo and Earth Day, and Wrangler roundups for program feedback and activities. The trainer said water festivals are offered to fourth-grade students and that volunteers must take a short lesson-specific training before participating.
Direction and logistics: The trainer said volunteers must complete a final training assessment and register for a mandatory fall volunteer orientation workshop; the trainer asked volunteers to notify staff if they cannot attend. \"You can always go back and watch again if you need a refresher,\" the trainer said, and added that the in-person orientation will include food and program merchandise.
Contact information and support: The trainer provided email paths for follow-up: a general conservation address (conservationphoenix dot gov), the public information channel for news-related questions (watersmartphoenix dot gov) and an incentives email (wsd.incentivesphoenix dot gov). The trainer also noted that volunteers will usually be paired with a staff member at public events and encouraged volunteers to refer technical questions to staff.
Ending: Staff asked volunteers to scan the registration QR code and complete the assessment only when they feel confident, and closed by thanking trainees and confirming orientation follow-up.","City of Phoenix Water Services Department staff presented the Water Wrangler volunteer program during an online Phoenix Water Conservation Institute training, outlining volunteer duties, outreach events, required next steps and contact channels.","actionData","errors"]

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Phoenix Water training outlines rebates, free efficiency consultations and how residents report leaks

Trainer underscores Phoenix water sources, drought versus shortage and 'desert mindset' in volunteer lesson

Phoenix Water Services previews Water Wrangler volunteer role, events and mandatory orientation