The Carroll County Board of Supervisors meeting on July 14, 2025, highlighted significant advancements in emergency communications training and recognition of dispatch personnel. The meeting featured updates on training initiatives, operational improvements, and commendations for dispatchers who have excelled in their roles.

Lisa Graves, a communications training officer, successfully completed a 32-hour course aimed at enhancing her skills and has taken the lead in training new dispatchers. Additionally, the department conducted a communications exercise in partnership with the Carroll County Healthcare Coalition, simulating EMS to hospital communications to improve response times during emergencies. This exercise was part of a broader effort to update the state EMS communications plan.

The meeting also recognized the dispatchers' exceptional performance during recent incidents, including a serious shooting event. Dispatchers who were involved shared firsthand accounts, providing valuable insights into their response strategies. The department emphasized the importance of maintaining effective communication systems, particularly during disasters when commercial cell networks may fail.

Jason, the department head, praised the dedication of the dispatch team, noting their willingness to cover shifts and their commitment to public safety. He highlighted the recent award received by Lisa Graves as the state communications training officer of the year, acknowledging her efforts in revamping the training program.

The meeting concluded with discussions about upcoming projects, including upgrades to the phone system and electrical improvements in the dispatch center. The board expressed appreciation for the dispatchers' hard work and commitment to continuous improvement in emergency response services.