City Council addresses water billing issues and transparency for estimated users

Concerns over estimated water billing practices took center stage during the recent Panama City Commission meeting, as residents voiced frustrations about unexpected charges and lack of communication from the city. One resident, Mr. Crothers, highlighted that he and many others have been receiving estimated bills for over three years without proper notification, leading to fears of substantial back bills that could reach thousands of dollars.

Crothers expressed his worry that many residents are unaware they are being billed based on estimates rather than actual water usage, which he deemed unfair. He emphasized the need for transparency and a clear policy to address these billing issues, especially as construction projects complicate water meter readings.

City officials acknowledged the problem, noting that the city is not legally required to notify residents about estimated billing, unlike other utilities. However, they agreed that it is essential to improve communication and ensure that residents are aware of their billing status. The city manager confirmed that steps are being taken to label bills as estimated and to implement a new reading system to rectify the ongoing issues.

Commissioners discussed the importance of establishing a policy that would prevent residents from being hit with surprise bills due to city equipment failures. They recognized that many residents, particularly those with limited financial means, could struggle to cope with unexpected charges.

The meeting concluded with a commitment to address these billing concerns and to provide regular updates on the progress of the new meter reading system. City officials expressed their determination to create a more equitable and transparent billing process, ensuring that residents are informed and treated fairly moving forward.