Irving Fire Chief outlines department goals and performance metrics in annual update

The Irving City Council convened on July 10, 2025, to discuss critical updates from the Fire and Information Technology (IT) departments, highlighting their ongoing efforts to enhance community safety and service efficiency.

The meeting began with a comprehensive presentation from the Fire Chief, who outlined the department's multifaceted approach to emergency response and public safety. The chief emphasized the department's mission to mitigate hazards and serve the community, detailing key services such as fire suppression, emergency medical services, and fire prevention. Notably, the department conducted over 13,000 inspections in the past year, with a significant focus on high-hazard areas. The chief reported a 40% closure rate on arson cases, showcasing the department's effectiveness in investigations.

The chief also addressed staffing challenges, noting a 35% increase in department size without a corresponding rise in administrative support. To address this, the department is requesting additional personnel, including firefighters and administrative staff, to ensure adequate support for its growing operations. The chief highlighted the importance of maintaining a four-firefighter staffing standard for safety and efficiency.

Following the fire department's update, the IT Chief presented on the department's role in supporting city operations through reliable technology solutions. The IT department manages cybersecurity, customer service, and infrastructure, with a focus on enhancing service delivery across all city departments. The chief reported a 98% satisfaction rating from service requests and emphasized the department's commitment to maintaining high system availability.

Looking ahead, the IT department plans to expand its capabilities, including a proposal to transition to a new radio system that promises improved coverage and cost savings. The chief also highlighted the need for additional personnel to manage the increasing demands of technology support and project management.

In conclusion, the discussions at the work session underscored the city’s commitment to enhancing public safety and operational efficiency through strategic investments in both fire and IT services. As the city moves forward, these initiatives aim to better serve the Irving community and address the evolving needs of its residents.