Miami Dade's Department implements innovative intake process for efficient client service

Miami-Dade County's Government Efficiency & Transparency Ad Hoc Committee convened on July 10, 2025, to discuss innovative strategies aimed at enhancing service delivery across various departments. A key highlight from the meeting was the introduction of a streamlined intake process designed to improve client experiences when accessing services, particularly in areas like rental assistance and domestic violence support.

The proposed system, known as "Caseworthy," aims to implement a "no wrong door" approach. This means that clients will not need to repeatedly provide their information when seeking assistance from different community resources. By centralizing data, the initiative seeks to reduce stress for clients and improve overall efficiency in service provision.

Additionally, the committee explored the importance of long-term tracking for programs such as Head Start. The discussion emphasized the need for data collection that demonstrates the program's success in supporting families over time. The Head Start team has been recognized for its innovative data collection methods, which include following up with participants to assess their progress and outcomes.

Commissioner Cohen Hayes commended the department's efforts, noting the impressive scope of services provided by a relatively small staff of 65. This acknowledgment highlights the department's efficiency and the significant human element involved in their work, which is crucial for delivering effective services.

As the committee prepares for upcoming financial discussions in September, there is a clear focus on understanding the needs of the department to ensure continued support for these vital initiatives. The meeting underscored the commitment of Miami-Dade County to enhance government efficiency and transparency, ultimately benefiting the community it serves.