CTA announces pilot ambassador program and highlights pride parade's record ridership

The Chicago Transit Authority (CTA) is taking significant steps to enhance security and improve rider experience, as discussed in the recent board meeting on July 9, 2025. With safety being a top priority for both riders and the public, CTA officials highlighted ongoing collaborations with the Chicago Police Department (CPD) to bolster security measures across the transit system.

A key announcement from the meeting was the upcoming launch of a pilot program introducing non-law enforcement resources, known as the ambassador program. This initiative aims to address public concerns by providing both customer service-oriented and crisis response resources. The pilot will explore how these ambassadors can effectively engage with riders and manage antisocial behaviors, with plans to gather feedback from community organizations to ensure the program meets the diverse needs of the public.

In addition to security updates, the CTA celebrated its successful management of recent special events, including the Pride Parade, which saw an impressive ridership of 60,000 on that day alone, contributing to a record 640,000 riders on a single Sunday. The CTA's operational teams worked diligently to ensure smooth service during these high-demand events, showcasing their commitment to community engagement and efficient transit solutions.

The meeting also acknowledged July as Disability Pride Month, with plans for CTA to participate in related events and discussions. The upcoming opening of accessible stations as part of the Red-Purple Modernization project on July 21 is particularly significant, aligning with the celebration of disability pride and emphasizing the importance of accessible transit options.

As the CTA continues to adapt and respond to community needs, these initiatives reflect a broader commitment to enhancing safety, accessibility, and rider experience throughout the city’s transit system. The board will keep the public informed as these programs develop, ensuring that community feedback remains integral to CTA's operations.