Water utility staff expansion improves response times and service efficiency

Georgetown's water utility services are set to receive significant enhancements following a recent government workshop held on July 8, 2025. The city council approved a series of staffing and equipment upgrades aimed at improving operational efficiency and response times for water-related issues.

Key among the decisions made was the addition of an instrumentation and controls technician, along with a vehicle to support this role. This move is expected to streamline operations within the water utility, which has been facing challenges in meeting service demands. The council also approved funding for a hydro excavation trailer for the metering team, which will allow them to handle approximately 20% of their calls more effectively without relying on other departments.

To further bolster service delivery, the council is adding personnel to the water utility mechanics team. This addition aims to improve the current closure rate of service calls, which has dropped significantly due to increased demand and response times. A new supervisor will also be appointed to oversee operations, ensuring better management and efficiency.

In addition to staffing, the council discussed a five-year master plan for fiber infrastructure dedicated to the water utility, with an initial investment of $100,000. This plan is part of a broader strategy to enhance communication and operational capabilities across the water service area.

The meeting also addressed the need for additional equipment, including radios for improved communication in areas with poor soil coverage and during emergencies. The council is also planning to implement a maintenance program for air conditioning units at water treatment plants, ensuring they are regularly serviced and replaced as needed.

Looking ahead, Georgetown is preparing for the launch of two new water treatment plants, Northlands and 3 Forks, which will require ongoing staffing and training to ensure they operate effectively once online. The city is also increasing conservation rebates to encourage water-saving practices among residents, with a budget allocation of $57,000 for third-party management of these programs.

Overall, these initiatives reflect Georgetown's commitment to enhancing its water utility services, ensuring that the community receives timely and efficient support while preparing for future growth and infrastructure needs. The council plans to continue discussions on developer service agreements and landscaping inspections in the coming months, further solidifying the framework for sustainable water management in the area.