Metro Transit outlines plans for improved accessibility and service frequency

The St. Louis City Council's Transportation and Commerce Committee meeting on June 25, 2025, highlighted significant discussions surrounding public transit improvements and fare policies that directly impact local residents.

One of the key topics was the need for increased operability within the transit system, which has not seen a fare change in nearly 15 years. Officials emphasized the importance of maintaining affordability for riders, particularly as 74% of current users report annual incomes below $60,000. The committee acknowledged the necessity of balancing fare adjustments with the need for substantial investments in the transit system, which is crucial for supporting the community's workforce.

Chuck Stewart, the Chief Operating Officer for Metro Transit, who is set to retire soon, shared insights on the challenges faced post-COVID, including a shortage of operators and mechanics. He noted that the agency has successfully hired over 100 bus operators in the past year, aiming to improve service reliability and frequency. The committee was informed that ridership is gradually returning, with current numbers reaching about 75-80% of pre-pandemic levels.

A significant achievement highlighted during the meeting was the improvement in services for the disabled community, particularly in the Colorado service area. The denial rate for ride requests has dropped to zero over the past seven months, a remarkable turnaround from a previous rate of 47%. This improvement reflects the agency's commitment to enhancing accessibility and service quality.

The committee also discussed the importance of community engagement, with ongoing collaborations with advocacy groups like Paraquad to ensure that the needs of all riders are met. This proactive approach aims to foster a more inclusive transit system that better serves the diverse population of St. Louis.

As the committee moves forward, the focus will remain on enhancing public transit services, ensuring affordability, and maintaining open lines of communication with community stakeholders. These discussions are vital as the city seeks to create a more efficient and equitable transportation system for all residents.