St. Louis officials discuss challenges of $60M MetroLink gate project amid safety concerns

The St. Louis City Council's Transportation and Commerce Committee meeting on June 25, 2025, highlighted significant concerns regarding the ongoing MetroLink secure platform project, which has faced criticism for delays and operational challenges. The discussion centered around the installation of new gates at MetroLink stations, which have been described as nonfunctional and causing frustration among daily commuters.

Committee members expressed their dissatisfaction with the current state of the gates, questioning why they were installed before being fully operational. One member referred to the situation as a "boondoggle," emphasizing that the gates, which were meant to enhance safety, have instead led to confusion and inconvenience for riders. The project, originally budgeted at $52 million, is now projected to exceed $60 million, raising concerns about financial management and the effectiveness of the investment.

Officials defended the project, explaining that the gates are part of a larger effort to modernize the fare collection system and improve overall customer experience. They acknowledged the challenges faced during the transition period and emphasized the importance of patience as the project progresses. The completion date is set for January 2026, with assurances that the new system will ultimately enhance safety and accessibility for all users.

Accessibility was a key theme in the meeting, with committee members urging the inclusion of feedback from disability advocacy groups in the planning process. They stressed that improvements made for individuals with disabilities often benefit all riders, promoting a more inclusive transit system.

In addition to the gate issues, the committee discussed the need for better communication with the public regarding project updates and the importance of addressing rider concerns about safety and comfort on trains. Suggestions included increasing the presence of security personnel on trains to manage disruptive behavior, which has been a common complaint among passengers.

The meeting concluded with a commitment to continue dialogue with stakeholders and explore funding options for additional safety measures, such as shelters at stations. The committee plans to hold follow-up discussions to keep the community informed and engaged as the MetroLink project moves forward.