Newport News City Council members received a comprehensive overview of the National Community Survey (NCS) results during their work session on June 24, 2025. The survey, which gathered opinions from residents about community livability, revealed both strengths and areas needing improvement.

Conducted over six weeks, the survey invited 7,000 residents to participate, yielding 313 responses from a random sample and an additional 698 from an open participation survey. While the response rate was modest, the data collected is statistically significant, with a margin of error of plus or minus 6%.

Key findings highlighted that approximately 90% of residents rated their overall quality of life positively, with parks and recreation receiving the highest marks. However, safety emerged as a critical concern, with only 70% of respondents feeling safe in commercial areas and even fewer in downtown settings. This perception of safety is particularly important, as it ranks as the top priority for residents.

Economic health also surfaced as a significant issue, with a notable gap between the importance residents place on economic vitality and the quality of life ratings in this area. Concerns about the cost of living and the vibrancy of downtown Newport News were specifically mentioned as areas needing attention.

The survey results will be instrumental for city officials as they plan future budgets and strategic initiatives. Council members expressed appreciation for the insights provided and indicated a desire to delve deeper into the findings to better address community needs. The city aims to use this data to enhance resident engagement and improve overall livability in Newport News.