Artificial intelligence is making waves in the Kansas Behavioral Sciences Regulatory Board (BSRB) as discussions unfold about its potential applications in state agencies. During the Marriage and Family Therapy Advisory Committee meeting on June 13, 2025, members explored the idea of integrating AI technology, specifically chatbots, into the BSRB's online resources.

The conversation was sparked by a recent forum hosted by the Information Network of Kansas (Inc), where state agencies gathered to discuss challenges and brainstorm future solutions. One innovative concept discussed was the possibility of using a chatbot to streamline access to information on the BSRB website. This would allow users to interact with a virtual assistant instead of sifting through multiple web pages, enhancing accessibility and user experience.

However, the committee emphasized that while AI could add value, it should not replace the personal touch of customer service. Committee members expressed pride in their responsive staff, highlighting the importance of human interaction in addressing inquiries. "I really take a lot of pride in our customer service," one member stated, reinforcing the commitment to maintaining direct communication with the public.

In addition to exploring AI's potential, the committee also addressed looming federal regulations that could impact state oversight of artificial intelligence. A proposed appropriations bill could prohibit states from regulating AI for the next decade, raising concerns about conflicting laws as some states have already enacted their own regulations. The committee plans to monitor this situation closely, as it could significantly affect their ability to implement AI solutions.

As the BSRB navigates the evolving landscape of technology and regulation, the discussions reflect a cautious yet optimistic approach to integrating AI while preserving the essential human element in service delivery. The committee will continue to evaluate the feasibility of chatbot implementation and keep stakeholders informed of any developments.