City approves million-dollar grant for CAD RMS system upgrade

In a recent meeting of the City of Waukesha's Information Technology Board, significant discussions centered around the implementation of a critical project funded by a million-dollar grant aimed at enhancing the city's public safety systems. The project, which was approved as part of the 2023 Capital Improvement Plan (CIP), is focused on upgrading the Computer-Aided Dispatch (CAD) and Records Management System (RMS) currently in use.

The board highlighted that the existing system, in place since 2008, has faced numerous operational challenges, particularly during emergencies. Members expressed concerns about its reliability, noting that it has become increasingly inadequate for the city's growing needs. The urgency for an upgrade was underscored by a recent incident that revealed serious shortcomings in the current system, prompting discussions about the importance of investing in technology that can effectively support public safety operations.

The million-dollar grant, secured through collaboration with state officials, is designated specifically for this project and must be utilized by March 2026. This funding is expected to offset part of the project's estimated $3 million budget. Board members emphasized the necessity of adhering to the grant's stipulations, which restrict the funds to the CAD/RMS project alone.

In addition to the financial aspects, the board discussed the technical challenges associated with the current system, which has struggled to integrate with other technologies used by the city. This has led to frustrations among staff, who noted that technical support has been inadequate, often resulting in new issues arising when attempts are made to resolve existing problems.

The meeting concluded with a consensus on the critical need for the upgrade, not only to improve operational efficiency but also to enhance the safety and well-being of the community. As the city moves forward, the board will continue to monitor the project's progress and ensure that the allocated funds are spent effectively and within the required timeframe.