Austin establishes integrated crisis response system to support mental health and homelessness

June 04, 2025 | Austin, Travis County, Texas


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Austin establishes integrated crisis response system to support mental health and homelessness
Austin's Public Health Committee has made significant strides in enhancing mental health and crisis intervention services, as highlighted in their recent meeting on June 4, 2025. A key focus was the integration of services aimed at addressing homelessness, mental health crises, and substance abuse, ensuring that individuals can access comprehensive care through a single system rather than navigating multiple fragmented services.

The committee emphasized the importance of a connected system of care, which has already benefited over 28,000 individuals this year. This model not only aims to decriminalize mental illness but also to improve outcomes for vulnerable populations by providing timely and effective support. The city’s investment in crisis intervention programs, including a 24/7 crisis hotline and psychiatric emergency services, is designed to meet individuals where they are, offering both immediate assistance and long-term solutions.

Among the notable initiatives discussed was the therapeutic diversion program, a 25-bed specialty shelter that provides alternatives to incarceration. This facility offers a range of services, including case management and medical support, to help individuals transition into stable housing rather than returning to homelessness.

Additionally, the expanded mobile crisis team, which operates in conjunction with the 911 call center, has proven to be a national model for crisis response. This program has successfully reduced the need for involuntary holds and arrests, demonstrating significant cost savings and improved efficiency in handling mental health emergencies.

The committee's ongoing efforts to fill service gaps and expand the provider network reflect a commitment to ensuring that Austin's most vulnerable residents receive the integrated care they need. As these programs continue to evolve, the city aims to enhance access to essential services, ultimately fostering a healthier and more supportive community for all.

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