ASM Global Academy introduces ticket training for new employees

May 29, 2025 | Worcester City, Worcester County, Massachusetts


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ASM Global Academy introduces ticket training for new employees
The Worcester City Standing Committee on Municipal & Legislative Operations convened on May 29, 2025, to discuss various initiatives and updates relevant to the city’s operations. The meeting highlighted significant developments in training programs and event planning.

One of the key topics was the introduction of ticket training as part of the ASM Global Academy. This initiative aims to equip new employees with essential knowledge about ticket platforms, terminology, and processes. The training can be accessed both in-person and remotely, catering to the needs of part-time staff, which is a priority for the organization.

The committee also reviewed ongoing sales contracts, noting that several events are planned for the upcoming months. Among these, a dance competition is expected to attract approximately 25,000 attendees, reflecting the city's capacity to host large-scale events. Additionally, discussions included the potential for a conference component utilizing the Third Floor, with further details anticipated soon.

A notable proposal discussed was the PCB East Conference and show, which has been in negotiation for several years. The client’s team has shown positive engagement, and efforts to revitalize the event have been fruitful, especially following the challenges faced last year.

The meeting concluded with a brief discussion on the hit rate for proposals, indicating that while many proposals are submitted, the acceptance rate remains low due to the volume of submissions.

Overall, the meeting underscored Worcester's commitment to enhancing training for employees and expanding its event hosting capabilities, setting the stage for future growth and community engagement.

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    Scribe from Workplace AI
    Scribe from Workplace AI